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Sales Representative - Digital Marketing/eCommerce


At RELYCO, the Sales Representative of Digital Marketing/eCommerce plays a critical role in driving online sales and enhancing our digital presence. You will work in a collaborative environment, regularly working with our sales, marketing and operations departments to help maximize online revenue and improve the overall shopping experience for our customers.


Responsibilities


  • Serve as the lead point of contact for all customer eCommerce matters.
  • Provide exceptional customer service by addressing inquiries, resolving issues and ensuring a seamless shopping experience.
  • Drive customer acquisition and retention by managing promotions, discounts and pricing strategies across platforms.
  • Collaborate with marketing teams to create and execute online campaigns, including email marketing, social media promotions and paid advertising to drive traffic and sales.
  • Develop strategies to enhance customer satisfaction and loyalty.
  • Identify new business opportunities with existing clients and/or identify areas of improvement.
  • Build and maintain strong, long-lasting client relationships.
  • Assist with challenging client requests or issue escalations as needed.

Requirements


  • 1-3 years experience in eCommerce sales or a similar role.
  • Strong understanding of eCommerce platforms and digital marketing strategies (experience with Shopify Plus preferred, but not required).
  • Solid experience with CRM software (Salesforce preferred, but not required).
  • Excellent communication and customer service skills.
  • Ability to work collaboratively with cross-functional teams.
  • Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously.
  • Experience delivering client-focused solutions to customer needs.
  • Knowledge of the print or specialty media industry is highly desired.
  • Bachelor’s degree in Sales, Marketing or relevant field.

 

Apply

 

Contact Kelsey Dexter, Director of Customer Success, at kdexter@relyco.com

About RELYCO

We’re a premier supplier of unique and innovative paper products that are designed for laser and inkjet printers. For more than 30 years, we have worked with clients across all industries and federal, state and local governments. Our products are great for thousands of uses, which enables our customers to get the most value out of their printer investment.

Since our founding, we have defined ourselves by our reliability and core values. After all, our company name, RELYCO, means “the company you can rely on.”

Location

RELYCO’s office is based in Dover, New Hampshire within walking distance to downtown shops and restaurants.

Benefits

Our comprehensive benefits package includes health, dental and vision insurance with an employer subsidy. We also offer a 401K plan, employer-paid group term life insurance and short/long term disability coverage in addition to Flexible Spending Account and Health Savings Account. We offer earned time (vacation / personal leave) and paid holidays.

Culture

RELYCO firmly believes in giving back to the local community through our employee-led Community Service Team. We work with schools and other local non-profit organizations to provide sponsorships, food, school supplies and gifts to underprivileged families.

We offer employees a professional working environment that includes:

  • Flexible work schedule (office/remote)
  • Complimentary coffee and tea available
  • Spontaneous catered breakfasts, lunches, snacks and desserts
  • Optional participation in monthly contests, games, potlucks and more provided by our Fun Committee
  • Casual attire (within provided guidelines)
     

Relyco Sales, Inc is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, genetic information, disability, national origin, veteran status or any other legally protected group status.