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Relyco Sales, Inc. (“RELYCO” or “We”)’s Privacy Policy covers the collection, use and disclosure of Personal Information that may be collected by RELYCO anytime you interact with RELYCO, such as when you visit our website (the “Site”), when you purchase RELYCO products and services or when you call our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information and how we safeguard your Personal Information. Your privacy is a priority at RELYCO and we go to great lengths to protect it.
“Personal Information” refers to information about you that can be used to identify you, such as your name, address, telephone number, e-mail address, credit card information or transaction information.
We collect your personal information because it helps us deliver a superior level of customer service. It enables us to give you convenient access to our products and services and focus on categories of greatest interest to you. In addition, your personal information helps us keep you posted on the latest product announcements and changes, special offers, closure announcements, quality control, warranty information and events that you might like to hear about.
If you do not want RELYCO to keep you up to date with RELYCO news and the latest information on products and services through our marketing emails, you may opt-out by simply clicking the subscription preferences link in the footer of all of our marketing emails.
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices or other related communications.
While shopping or taking advantage of services available from us, we may ask that you provide Personal Information. For example, we may request Personal Information when you:
This Personal Information will allow us to process transactions, to personalize your experience using the Site, to allow you participate in any interactive features of the Site, to perform analytics to learn about the behavior of our Site users; to send periodic emails relating to your order, occasional company news, updates or related product information. Additionally, we may use your Personal Information for any purpose for which you provide your consent.
As is standard practice on many corporate websites, the Site may use “cookies” and other technologies to help us understand which parts of our Site are the most popular, where our visitors are going and how much time they spend there. We may also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services. We may use cookies and other technologies to study traffic patterns on our Site, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we may use cookies to customize your experience and provide greater convenience each time you interact with us.
If, however, you prefer not to enable cookies, please consult your web browser instructions for the necessary steps how you can disable cookies. Please note that certain features of the Site will not be available once cookies are disabled.
As is true of most websites, we gather certain information automatically and store it in log files. This information includes Internet Protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data. In addition, we may use pixel tags — tiny graphic images — to tell us what parts of our Site customers have visited or to measure the effectiveness of searches customers perform on our Site.
In addition to cookies, RELYCO may also use other technologies to track which pages our visitors view through our Customer Relationship Management (CRM) platform. This data provides our customers with a better shopping experience and helps RELYCO understand how visitors use our Site.
Our CRM also tracks whether emails have been opened and read to ensure that we’re sending only messages that are of interest to our customers. We may use this information to reduce or eliminate messages sent to a customer.
In some of our email messages, we may use a “click-through URL” linked to content on the Site. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphics in the email.
In addition, RELYCO may also collect details of your visit to Site and the pages you access, including, but not limited to, traffic data, location data, weblogs and other communication data, including your IP address, browser type, the date and time you accessed or left the Sites and which pages you viewed.
If you use a bulletin board or chat room on a RELYCO website you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected or used by other individuals to send you unsolicited messages. RELYCO is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, RELYCO will collect that information from your interaction and the information will become publicly available.
RELYCO takes your privacy very seriously. RELYCO does not sell or rent your contact information to other marketers.
To help us provide superior service, your Personal Information may be shared with our affiliates who will take steps to safeguard it in accordance with RELYCO’s Privacy Policy.
RELYCO may share your Personal Information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share Personal Information with third parties to perform services on our behalf such as:
The third parties with whom we conduct business are authorized to use your information only to perform the service for which they are hired. They are required to abide by the terms of our Privacy Policy including taking reasonable measures to ensure your Personal Information is secure.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personal data.
From time to time, we may be required to share Personal Information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain Personal Information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer Personal Information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
RELYCO takes precautions — including administrative, technical and physical measures — to safeguard your Personal Information against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction. However, no data protection procedures are entirely infallible. As a result, while we strive to protect your Personal Information, we cannot guarantee that it will be 100% secure. Your transmission of your information to us thus is done entirely at your own risk.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers and make sure you use a secure web browser.
RELYCO has safeguards in place to keep your Personal Information accurate, complete and up-to-date for the purposes for which it is used.
We store data collected through forms, surveys, website cookies and email behavior in our CRM indefinitely. If you would like to review your data or request erasure at any time, contact us at info@relyco.com. We will get in touch to provide you with all of your collected data and the option to delete it.
RELYCO recognizes that parents, guardians or other adults may purchase our products for family use, including use by minors. We do not knowingly collect Personal Information from children under 13 for marketing purposes, but because some information is collected electronically, it can appear to be the Personal Information of RELYCO purchaser of the product, and will be treated as such by this Privacy Policy. If a child under 13 submits Personal Information to RELYCO and we learn that that Personal Information is the information of a child under 13, we will delete the information as soon as possible. If you believe we might have any information from or about a child under 13 without verifiable parental consent, please contact us at info@relyco.com
This Privacy Policy may not apply to websites that are accessible through the Site. Our Site contains links to other sites operated by third parties, including but not limited to third-party sites that display RELYCO trademarks. We encourage you to read the privacy policies of those other sites to learn how they collect, use, share and secure your information.
As RELYCO continues to improve the services, products and the features we provide, this policy is subject to change. If there are changes or additions to this Privacy Policy, we will post those changes here or in other formats for you to review. Your continued use of our Site will be deemed your agreement that your information may be used in accordance with the new policy. If you do not agree with the changes, then you should stop using the Site and notify us that you do not want your information used in accordance with the changes.
If you have questions or concerns about RELYCO’s Privacy Policy or data processing, please send an email to info@relyco.com to contact us.
Last updated January 2024
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