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Strategic Account Manager

At RELYCO, Account Management is crucial to how we engage with our customers. Our Account Managers build long-term relationships that lead to significant growth opportunities, which is a key goal of their role. Our Account Managers work in a collaborative environment, regularly working with our sales and operations departments to quickly assess opportunities while ultimately owning the responsibility for communicating with our customers.

Responsibilities

  • Build and maintain strong, long-lasting client relationships.
  • Serve as the lead point of contact for all customer account management matters.
  • Schedule and execute on-site visits and presentations to potential and existing clients.
  • Negotiate contracts and close agreements to maximize profits.
  • Ensure the timely and successful delivery of our products according to customer needs and objectives.
  • Clearly communicate the progress of projects and custom orders.
  • Identify new business opportunities with existing clients and/or identify areas of improvement.
  • Assist with challenging client requests or issue escalations as needed.

Requirements

  • 1-3 years’ experience within sales, account management or relevant role.
  • Demonstrable ability to communicate, present and influence key stakeholders.
  • Solid experience with CRM software (Salesforce preferred, but not required).
  • Experience delivering client-focused solutions to customer needs.
  • Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
  • Excellent listening, negotiation and presentation abilities.
  • Strong verbal and written communication skills.
  • Proficient in Word and Excel.
  • Knowledge of the print or specialty media industry is highly desired.
  • BA/BS degree in Business Administration, Sales or relevant field.

Apply

Contact Kelsey Dexter, Director of Customer Success, at kdexter@relyco.com

    About RELYCO

    We’re a premier supplier of unique and innovative paper products that are designed for laser and inkjet printers. For more than 30 years, we have worked with clients across all industries and federal, state and local governments. Our products are great for thousands of uses, which enables our customers to get the most value out of their printer investment.

    Since our founding, we have defined ourselves by our reliability and core values. After all, our company name, RELYCO, means “the company you can rely on.”

    Location

    RELYCO’s office is based in Dover, New Hampshire within walking distance to downtown shops and restaurants.

    Benefits

    Our comprehensive benefits package includes health, dental and vision insurance with an employer subsidy. We also offer a 401K plan, employer-paid group term life insurance and short/long term disability coverage in addition to Flexible Spending Account and Health Savings Account. We offer earned time (vacation / personal leave) and paid holidays.

    Culture

    RELYCO firmly believes in giving back to the local community through our employee-led Community Service Team. We work with schools and other local non-profit organizations to provide sponsorships, food, school supplies and gifts to underprivileged families.

    We offer employees a professional working environment that includes:

    • Flexible work schedule (office/remote)
    • Complimentary coffee and tea available
    • Spontaneous catered breakfasts, lunches, snacks and desserts
    • Optional participation in monthly contests, games, potlucks and more provided by our Fun Committee
    • Casual attire (within provided guidelines)
       

    Relyco Sales, Inc is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender identity, sexual orientation, age, genetic information, disability, national origin, veteran status or any other legally protected group status.